Seller FAQ's

Simply fill out our Sales form on our Sell with us Page to get the process started. If you prefer, you may also directly contact us at +91 7071-045-045 to get a quote. Our Sales Team will get back with a quote within 48 hours of receiving your request.

We accept all major Luxury Brands. We accept all luxury apparel and accessories for Women, Men & Children. You may review our Brands List for additional information. If a brand isn’t mentioned there doesn’t mean that we won’t accept the same. Please get in touch with our Personal Shopper team on +91 8178-040-075.

No, we value your privacy. Identities of both, our Sellers and buyers are kept discreet and secure.

Pricing will depend on a number of factors like brand, style, product condition and market demand to list a few. At Retag, we try to decide the costings mutually with the client so our sellers can get the best-value out of their pre-loved products. Our Sales Team will then provide a tentative costing based on the product pictures and your expectations and a confirmed costing upon reviewing the product physically.

At Retag, we try our best to give you the desired costing. If any pricing is un acceptable, we can always rework it for you. In case, we cannot fulfil your expectations, we can send your item back to you at a nominal service fee of Rs 400 (within New Delhi/NCR) to cover our courier cost or you may also choose to pick up your item from our headquarters at no charge. For our Pan- India sellers, return shipping charges may apply as per actuals.

No, We keep it simple, there are no hidden costs involved. All you have to do is list your product with us and earn while sitting at home.

Our commission varies from product to product. However we charge about 15% to 20% which includes free pick up, product spa, listing and promotion on our Social media platforms, Website and GST.

Each item that you submit goes through a multi-level authentication process by our Experience in - house specialists and our third party authenticators based in the USA

If an item doesn’t clear our authentication process and is proven to be a Counterfeit then unfortunately, we are unable to list such items and it will be delivered back to you for a service fee of Rs 3000 per product (additional shipping charges may apply) as selling Counterfeits is both ill-legal & against our Company’s Policy. If the seller doesn’t pay for their Counterfeit product within 30 business days, ReTag would donate the same to a NGO.

We offer an initial listing duration of 4 months. You may choose to remove your item from the listing once the contract is over or extend it by another 2 months as part of a promotional offer.

Yes, ReTag signs a digital-contract with all their sellers with a validity of 4 months which entitles the safety of our sellers products.

Your item will be listed at the agreed price for a period of 4 months as per the contract. Any reductions in the costings will be first approved by the seller and then only processed.

You may remove your product from the listing at any time. But if for whatever reason a product is removed before the contract is over or 4 months then a service charge of 20% will be levied upon the cost offered to you as our handling fee.

If an item doesn’t sell within the contract period or 4 months , you have the option of taking your item back, in which case we will deliver it to you at a nominal fee of Rs 400 or a free pick-up option is also available from our Headquarters. For out of Delhi sellers, a nominal courier fee will be applicable as per actuals. Alternatively, you may also choose to extend the listing of your items by an additional 2 months with promotional pricing.

Once an item is sold, Retag pays its sellers within 48 hours. Payments are made via cheque or bank transfer.

For specific items we may be able to offer a cash pay-out option upon request and needs to be collected from our Headquarters. Our Seller Support team will be happy to answer any questions regarding this.

Yes, we buy items from specific brands like Chanel, Hermes, Louis Vuitton, Goyard, Faure le sale, Gucci etc if they are in pristine to new condition and from the latest collection.

Yes. In order to ensure successful sales, most pre-owned items will go through bio – cleaning which includes cleaning of interior, exterior, taking care of the stains if any, re-furbishing the hardware etc before the photoshoot and online listing.

You may list any number of apparel or accessories from varied brands with us. If you want to explore volume sales i.e. more than 15 products , we offer better costings to our VIP customers. Please get in touch with our VIP Personal Shopper team on 8178-040-075.