Order & Return Policy
If you decide that an item that isn't right for you, we invite you to visit your returns page or contact us directly to process a return request. All returns must be sent back within 5 days from the date of delivery and we must be intimated of a return/exchange within 24 hours of receiving the order. Failing to do so would affect your returns.
If we’ve listed an item incorrectly or there’s a problem with your order/item, we will make it right. Write to firstname.lastname@example.org an email explaining the situation and we'll get back to you as soon as possible!
Important to know
- To qualify for a return, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
- Product(s) sold during sale are non-refundable.
- We offer exchange & store credits of the purchase value with the validity of 6 months on all returns. All store credits must be redeemed in one go.
- 100% cash back is given only if the product is proven to be In-Authentic.
- ReTag is not responsible for any colour discharge/fading once the goods are sold.
- ReTag does not entertain exchanges pertaining to any colour variations in the merchandise which may arise due to digital photography.
- If an item is received damaged , please reach out to the ReTag support team.
- Original shipping charges are non refundable when returning items.
- All disputes are subjected to Delhi's jurisdiction.
- * Disclaimer - All orders can only be cancelled within 24h of purchase.