Buyer FAQ's

All items sold on our website are 100% Guaranteed Authentic. Our team of experts along with our third party authenticating partners based out in the USA evaluate each item based on their material, hardware, stitching, craftsmanship, stamping, date codes etc. See here

Yes, all items listed on our website come with a Certificate of Authenticity from Retag and our authenticating partners. However, original authenticity cards from the brands may or may not be available for all items.

ReTag lists both New and Pre-owned items. These can be classified as New with tags, New without tags, almost new, good condition, and used fairly well. You may find these Product Condition Guidelines under every individual product.

We are able to process returns intimated within 24hrs of receiving the products. Please visit Order & Returns to initiate a return request.

We accept most major credit and debit cards, online bank transfer via IMPS or NEFT. Cash-on-Delivery is offered in most locations within India. Paytm is supported, and we are adding additional online wallet providers as needed. EMI is also available from limited banks on our portal.

Yes, all transactions are processed through major payment gateways with industry-standard encryption. We do not store credit card information on our servers.

No, we value your privacy, and ensure a safe and discreet buying experience

While we make every effort to ensure quality control through our Authentication and Product Spa service, we are unable to offer a warranty, since most items are pre-owned. Some manufacturer warranties may apply for specific items - please refer to the product descriptions.

Most ReTag orders are shipped within 7- 10 business days. Based on your location, delivery times may vary between an additional 2 -5 days

Please contact us at retag@retag.in or call +91 81780 40075 and we will make it right.

We have a very detailed and stringent evaluation process and have built our reputation on these unwavering standards. In the extremely rare event that the item is proven to be inauthentic, we offer an unconditional 100% refund within 15 business days.

ReTag plans to establish retail stores at select locations. We are currently offering an online sales experience.

Yes, we offer an On-Site Preview Service. You may shortlist upto 5 items online and our sales team will arrange for them to be brought to you at a nominal transit charge of Rs 500. If you decide to purchase any of the items during the visit, this charge is waived off.

Yes, you may visit our office by taking a prior appointment with us and the list of items you would like to have a look at. We will keep them ready for you. Please contact our Personal Shopper Team on +91 81780 40075 or email us at retag@retag.in

Of course! You may choose to re-list an item bought from us after 6 months. Please see our Seller page to get started.

Yes, we ship worldwide. Please visit Shipping & Delivery for more information.